Brian Lee

Leading expert in world-class healthcare

About Brian Lee

Brian Lee, CSP

Mr. Customer Satisfaction “Canada’s Mr. Enthusiasm”

Why have over 2000 meeting planners chosen Brian Lee to speak to their group? Because he is one of North America’s leading experts in the field of Customer Satisfaction and the author of “SATISFACTION GUARANTEED! How to Satisfy Every Customer Every Time.” His reputation as a dynamic, entertaining and empowering speaker who gets results is known around the world. In the past 12 years, Brian has fulfilled speaking engagements in 51states and provinces and in a dozen different countries, but he is much more than a motivational speaker. He is a leading edge, high content educator who enhances his crystal-clear delivery skills with a unique combination of sincerity, humour and passion, with step-by-step recommendations for implementation. Put Brian on the platform for you, then get ready to see your people take action!

Keynotes and Speaking Topics

  • Keep Your Nurses and Healthcare Professionals for Life
  • Essential Strategies to Become the Healthcare Employer of Choice
  • The Secrets of Creating World-Class Customer Satisfaction
  • The Secrets of Service Empowerment
  • The Secrets of Personal Enthusiasm
  • The Challenge of Leadership Excellence
  • Building Self-Empowered Teams

Client Reviews

  • “In my experience, the memory of most seminars fades within a week or two. The unique thing about your presentation is that, six months later, we are still talking about it and still practicing the ideas you recommended.” – Bell Canada International
  • “Energetic, dynamic, informative and interesting. Motivates you about the topic in a manner that makes you want to run out and implement new ideas immediately.” – City of Normandy Park

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